Collection in person FREE OF CHARGE GLS courier service (CZ) CZK 80 GLS courier service (SK) CZK 130 Czech Post (CZ) CZK 130 GLS courier service (within EU*) EUR 12
TONAK a.s. does not dispatch to countries outside the EU.
When ordering within EU countries, all items are always sent by PPL courier service and must be paid via online card payment or PayPal.
We can deliver your order in several ways:
1) Collection in person at TONAK brick and mortar shop
Depending on the opening hours of the given shop
We will send you confirmation email when the goods are ready to be picked up. The goods will be kept in the shop for one week. Before the end of the one week deadline, you will be contacted by a sales assistant by phone.
The list of our brick and mortar shops may be found here: TONAK shops
2) GLS courier service
Text message with indicative delivery time within two hours will be sent to your telephone number on the day of delivery. If the courier is not able to deliver at second attempt, the package is then kept at the appropriate depot for 7 days. For the third attempt please contact GLS courier service.
Packages are delivered between 08:00 hrs and 18:00 hrs.
If the goods are to be delivered to the SLOVAK REPUBLIC, the delivery time is extended by one business day.
Payment options
Choose the method of payment that suits you best; ensuing invoice will be emailed or handed over in person.
1) Payment when collecting goods/cash on delivery – only within the Czech Republic
The easiest and fastest way to pay for the goods
If the goods are collected in person, payment may be made in cash or by a payment card
If the goods are delivered by PPL courier service, the fee of CZK 30 may be made in cash or by a payment card. If the goods are delivered by Czech Post, the fee of CZK 20 may only be made in cash. Please ensure that you have the required amount in cash to speed up the delivery process.
We do not send goods abroad for cash-on-delivery orders.
2) Online payment by a payment card (ČSOB payment gateway)
Easy and secure non-cash payment using MasterCard or VISA payment cards, free of charge.
Transaction is carried out promptly and money is credited to our bank account on the same day.
We use 3-D secure security protocol that reduces the risk of customer complaints about payment transactions.
All payment data is transferred using a secure method and TONAK a.s. as a trader does not have access to it nor saves it in any way.
3) Bank transfer
If you choose to pay by conventional bank transfer, we will automatically send you instructions for payment by email. Goods will be dispatched after your payment is credited to our bank account (as a rule, it takes 1 to 2 business days to credit the amount to our account).
When paying by bank transfer, the delivery date may be affected by the date of receipt of the payment to our account.
Goods are dispatched only after the payment has been credited to our bank account. You will not be contacted when the transaction is completed.
4) PayPal
When paying for orders to Slovakia and EU countries
Payment is free of charge
Collection in person FREE OF CHARGE Cash on delivery (CP) CZK 30 GLS cash on delivery CZK 20 Payment online (PayPal) FREE OF CHARGE Transfer to a bank account FREE OF CHARGE
